Juanita Coley
VP of WFM and CX Strategy, Solid Rock Consulting Customer Experience Strategist👩💻 | Workforce Planning Enthusiast | 2x Best Selling Author | Speaker | 2022 Mrs. Corporate America | Voted 2022 Most Influential Technology Advisor | Top 25 ICMI | Verint Expert
About this speaker
Now, more than ever, customers are demanding better service and employees are demanding better employee experience! Companies are confronted with the challenge of meeting these demands OR risk being overlooked for their competitors.
At Solid Rock Consulting, we are a Workforce Management (WFM) consulting firm affectionately known as 'The WFM People.' We are the experts that brands turn to, ensuring they not only meet their operational needs but also achieve their business profitability goals. Employing the Workforce Management discipline, we ensure organizations have the right people in the right place at the right time to best serve their customers without compromising on employee experience.
We go beyond being just a consulting firm; we are a community of WFM enthusiasts and professionals committed to transforming WFM from a tactical department (focused solely on forecasting, scheduling, and intraday operations) into a trusted and strategic advisor for businesses. Our focus also extends to improving customer experience, employee experience, and overall business profitability!
